WhatsApp and the new shopping cart: how does it work?

This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process.

WhatsApp integrates the function of shopping carts for businesses, offering a new intuitive experience for users who allows companies to track orders and increase their sales. This is now available worldwide for iPhone and Android. From today, the carts will be available in all regions of the world.

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Due to catalogs, people have the opportunity to immediately observe all the available options, in the same way, companies can organize their chats according to the selected articles.

This is how the WhatsApp cart works

Purchases can be made in these five steps:

  1. Easily access the catalog to start buying by clicking in the chat with the merchant.

  2. Browse the catalog to select the products that interest you the most.

  3. When you’re ready to place your order, click Add to Cart. You have the option of returning to the catalog to continue shopping or to click to view your cart.

  4. You can add one or more products to your cart.

  5. Once your basket is full and your selection is complete, you must send it to the store to generate your order. It is important to note that the order will not be finalized until confirmation from the merchant has been received.

People will be able to use this feature to be able to browse an entire catalog, select one or more products and send the order to the company in a message. That said, it’s easier for businesses to track order inquiries, manage user inquiries, and finalize sales.

As such, the trolleys are very easy to use, just search for the items you want and choose the option to “Add to Cart” , once the order is complete, you must send the message to the company.

To know more : WhatsApp will start showing notices and advertisements; whoever is not in favor can eliminate it


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Peggy P. Gilmore